American Federation of Teachers

American Federation of Teachers

Travel Agent
Convention, Meetings & Travel Department

Based in Washington, DC

Supervisor: Director, Convention, Meetings & Travel
Salary: $56,306.39

Special Note: This position provides information, advice, plans itineraries and reserves travel arrangements for AFT staff and affiliate members.

Position Summary: Under the direct supervision of the department director, the employee serves as a travel agent by making and confirming reservations and other travel arrangements and assists in the other department functions as necessary.

Position Responsibilities:

  • Make travel arrangements for AFT staff, officers or guests for whom AFT is paying travel expenses including reservations for airlines or train, car rentals and hotel accommodations.
  • Utilize Sabre reservation software to handle requests received by telephone, e-mail or travel request form, selecting convenient and cost effective availability of airline flights; informs and discusses options with traveler.
  • Handle special situations such as canceling/voiding airline tickets and arrange for refund of unused tickets.
  • Check reservations for accuracy; maintain records and provide information as requested.
  • For AFT sponsored meetings and conferences, work closely with the department housing coordinator to compare housing lists with travel arrangements, ensuring dates coincide and making adjustments if necessary, after consulting with traveler.
  • Assist other department staff when workload or priorities require and answer departmental toll-free line.
  • Maintain records of commission payments.
  • Assist in registration of meeting/conference participants.
  • Draft, edit, proofread correspondence for internal and external communication; create and maintain chronological files; photocopy and fax.
  • Participate in supportive role assignments under the direction of the human resources department.

Primary Knowledge, Skills and Abilities:

  • Must be proficient in the use of Sabre software, knowledge of standard office equipment and computer proficiency in MS Office and Outlook (willingness to train on standard AFT software).
  • Ability to exercise good judgment and handle sensitive matters with discretion.
  • Attention to detail with a high degree of accuracy is essential.
  • Excellent interpersonal communication skills, both written and verbal.
  • Ability to work independently and cooperatively within the department and with AFT staff, sometimes in high-pressure situations.
  • Familiarity with unions and/or non-profit associations is preferred.
  • Frequent overtime and travel are expected.

Application Requirements:
Successful candidates must pass a clerical skills battery test per the OPEIU collective bargaining agreement. Applicants should submit a cover letter and résumé to the director of human resources or send via the following link: https://www.appone.com/MainInfoReq.asp?R_ID=2680039.

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