PSU - Professional Staff Union at University of Massachusetts, Amherst, MTA/NEA

Professional Staff Union at University of Massachusetts, Amherst, MTA/NEA

Organizer and Office Manager

Based in Amherst, MA


The Professional Staff Union (PSU) is a labor union of professional staff and classified supervisors at UMass Amherst and UMass Boston. PSU is affiliated with the Massachusetts Teachers Association and the National Education Association. We are a member-led organization with elected officers and board members who are deeply engaged in the work of the union.

The primary responsibilities of this full-time position are member organizing and office management. Member organizing duties include building member power through leadership development, organizing members around issues and workplace problems, helping to lead campaigns, and supporting member committees. Office management duties include answering email, phone, and correspondence, data entry and reporting, and coordinating meeting logistics.

Examples of work responsibilities:

  1. Work closely with the UMass Amherst (UMA) Organizing Committee chair on member organizing activities and initiatives.
  2. Work closely with the UMA Delegate Council chair and vice-chair to recruit and onboard delegates, and provide support to delegates.
  3. Work closely with UMA Membership Chair to plan, schedule, and hold new member orientation sessions. Prepare session materials. Track attendance and membership sign-up.
  4. Work closely with UMA co-chairs and Communications Committee chair to write and edit all-member email messages. Post documents to website, edit/update website content.
  5. Support committee chairs/Chapter Board members, officers, and contract bargaining team with tasks including creating scheduling polls, reserving rooms, emailing committee members, and other logistics. Manage Chapter Board and JEC minutes. Maintain email lists.
  6. Manage the PSU office: open and process postal mail, prepare and distribute correspondence, assemble various member packets, secure meeting space, monitor equipment and supply needs, manage copier maintenance, print postage, manage hardware and software, maintain confidentiality of all office records.
  7. Respond to members inquiries: answer phones and email and refer member inquiries to appropriate representative, facilitate questions of members presenting in the office.
  8. Manage the membership process: Process new member forms, communicate with MTA (Massachusetts Teachers Association) and Human Resources on the Amherst and Boston campuses on new members.
  9. Manage member data: Review and correct all part-time/full-time changes in status, send member information to MTA field reps and grievance officer, send new additions/deletions/changes to MTA, download HR data, perform reconciliation on database for writeoffs/refunds, review MTA monthly invoice compared to database, collaborate with database manager in reconciling discrepancies, provide member lists and reports as needed.
  10. Manage/update mailing lists in email service (Mailchimp): new hires, terminations, changes in membership status.
  11. Provide support for delegates attending MTA conference: Hotel reservations, food, travel reimbursements, etc.
  12. Assist in preparing for the annual audit. Review each record for accuracy preparing for audit
  13.  Performs special projects as assigned.


  • One to three years’ experience with labor organizing.
  • Experience with billing/collections and data entry.
  • Ability to communicate and follow detailed instructions.
  • Ability to manage the demands of concurrent projects and produce high-quality results.
  • Ability to deal tactfully with others and exercise sound judgement and discretion in handling confidential information, emotional people and situations
  • Excellent customer service and telephone skills
  • Experience with email broadcast tools such as Mailchimp, MS Office, including Excel, Word, including performing mail merge
  • Ability to work independently and in a team setting

SALARY RANGE: $60,000 – $70,000

TO APPLY: Send résumé and cover letter to: psu@external.umass.edu.

WHEN APPLYING: Be sure to indicate that you saw this information at UNIONJOBS.COM.