Federal Education Association

Director of Membership Processing

Based in Washington, DC

 

The Federal Education Association (FEA) is seeking a Director of Membership Processing to manage membership systems and activities worldwide. This position ensures accurate records, coordinates with Area staff, and supports financial reconciliation while maintaining a high level of professionalism and service.

Key Responsibilities

• System Administration: Manage users and updates for NEA360, the Integrated Membership System (IMS), and Membership Reconciliation Application (MRA). Represent FEA in NEA system discussions.
• Membership Processing: Maintain IMS records, process enrollments, cancellations, and refunds, and address member issues. Manage online enrollments and credit card chargebacks (RCC).
• Dues Reconciliation and Collection: Process EFT rejections, resolve payment issues, and oversee year-end closing and annual rollover.
• Monthly Processes: Generate and distribute membership cards and reports for management.
• Check Processing and Reporting: Process membership payment checks, fulfill data requests, and support accurate recordkeeping.
• Membership Service: Respond promptly to member inquiries and maintain a professional, service-driven attitude.
• Communications and Collaboration: Work closely with Area personnel and internal teams to resolve issues and support FEA initiatives.

Skills Required

• Strong proficiency with Microsoft Office and database management (IMS experience preferred).
• Detail-oriented with strong math, troubleshooting, and communication skills.
• Ability to work efficiently in a fast paced and high-volume environment.
• Ability to work flexibly with remote teams across international time zones.

If you are organized, tech-savvy, and passionate about providing exceptional member service, we encourage you to apply.

FEA is an affiliate of the National Education Association (NEA), representing federal sector educators working at Department of Defense schools worldwide.

This is a non-bargaining unit, confidential position. The salary range is $89,000 – $100,000, based upon prior experience. Fringe benefits include hybrid work schedule; vacation and sick leave; holidays; health, dental and a 401(k) plan.

To Apply
Please submit a cover letter explaining your interest in the position, a résumé and up to 3 references to: FEALegal@nea.org. Position will remain open until filled.