International Brotherhood of Teamsters
 

Computer Procedures Coordinator

Based in Washington, DC

 

The International Brotherhood of Teamsters is a labor union fighting for worker rights and representing over 1.3 million members in a wide range of occupations in both private and public sectors.  We are looking for a Procedural Coordinator to join the staff of our Affiliate Bookkeeping Systems department at the Teamster headquarters located in Washington, DC.

Under the general supervision of the Department Director, this help desk role supports and assists users at Affiliate offices located throughout the United States, Canada, and Puerto Rico in bookkeeping and membership management software.

This role is crucial in ensuring that our affiliates receive the highest level of service and support for our bookkeeping software solutions.

Duties and responsibilities of this position include:

• Assisting users, by answering incoming calls and emails, in analyzing and solving procedural problems related to our proprietary dues collection and member management system (i.e. recording the collections of dues, membership status changes, corrections, printing custom reports, and general inquiries).
• Assisting users, by answering incoming calls and emails, regarding inquiries pertaining to Intuit QuickBooks bookkeeping software (i.e. writing checks, entering journal entries, troubleshooting errors with custom reports, and general bookkeeping inquiries).
• Answering and directing incoming calls, taking messages, and responding to emails and following up on calls until the issue is resolved.
• Being adept in the membership and bookkeeping procedures and guidelines as required by the International Brotherhood of Teamsters and ensuring those guidelines are followed when assisting affiliate users.

Job Type: Full-time

Pay: $62,215.00 - $68,028.00 per year

Benefits:

• 100% employer-paid health & welfare plan
• Retirement plans, including pension & optional 401(k)
• FICA reimbursement
• Employee assistance program
• Flexible spending account
• Life insurance
• Vacation & sick leave plans
• Tuition reimbursement

Schedule:
Monday – Friday / 12:00 p.m. – 8:00 p.m. (9:00 a.m. – 5:00 p.m. while in training)

Qualifications and skills:

• The ideal candidate will possess specialized knowledge and skills in accounting and finance, gained through experience or certification, to effectively resolve complex support problems.
• Excellent problem-solving and troubleshooting skills.
• Strong attention to detail.
• The ability to communicate effectively in an accessible manner to non-technical users.
• Customer-service focus and helpful mindset.
• Strong technical and procedural understanding as well as the ability to communicate clearly with others.
• Fluency in Microsoft Windows, and Microsoft Office suite (Word, Excel, and Access).
• Previous experience in technical support, accounting, finance, or another related field.
• QuickBooks Desktop certification or a minimum of three years of QuickBooks experience required.

To Apply:
Please submit a cover letter and résumé to Chris Lynn at humanresources2@teamster.org. Subject: “Computer Procedures Coordinator position.” No phone calls, please.

The IBT is an Equal Opportunity Employer and strongly encourages women, people of color, LGBTQ individuals, and candidates with diverse backgrounds and life experiences to apply.