UNITE HERE HEALTH
 

Participant Engagement Supervisor

Based in Washington, DC

 

Company Name: UNITE HERE HEALTH
Position Title: Participant Engagement Supervisor
Location: Washington, District of Columbia, 20006, United States
Salary: 93500 – 116800/Yearly

UNITE HERE HEALTH serves 190,000+ workers and their families in the hospitality and gaming industry nationwide. Our desire to be innovative and progressive drives us to develop impactful programs and benefits designed to engage our participants in managing their own health and healthcare. Our vision is exciting and challenging. Please read on to learn more about this great opportunity!

The Participant Engagement Supervisor will manage the daily activities of the Health Promoters on the Participant Engagement team in the Mid-Atlantic region, expanding the work our organization is currently doing in that area and in other markets.  Our leadership team takes a hands-on approach to managing, and the supervisor will engage in the work alongside the team. The work would be focused primarily on the greater DC area (including Baltimore and Virginia).

This team will be involved at the member level, where our organization prides itself on being personally connected to the worksites and members we serve. Our Health Promoter team will collaborate with the Participant Engagement Supervisor in the field, doing outreach, working closely with the union employees to educate them about available benefits, and helping them recognize opportunities within those benefits to serve themselves and their dependents’ medical needs. The team will primarily do this by recruiting volunteer worker leaders called Ambassadors. The team, in conjunction with the Ambassadors, encourages and empowers the members to become active in their healthcare and become their own health advocates.

The Participant Engagement Supervisor manages the team’s effectiveness by engaging in firsthand training with the team. The Participant Engagement team recruits volunteer leaders to deliver information and work through specific needs and situations in partnership with the ambassador’s co-workers. Ensuring they know how to advocate for their health and wellness.

The Participant Engagement Supervisor position (and staff/Health Promoters) will be in the field (office, worksites) approx. 4 days per week and will travel for enrollment events throughout the year. Additional responsibilities include managing the Health Promoter team in enrollment events, and all current and future programming and engagement with their recruited leaders.

Come and be a part of an organization whose mission is to offer and develop impactful programs and benefits for our members, comprised of our country’s underserved and immigrant population. Come and make a difference in the lives of these MidAtlantic communities!

ESSENTIAL JOB FUNCTIONS AND DUTIES
As a Supervisor:

• Trains, develops, and supervises Health Promoters. Monitors team performance and goals, as well as audits team productivity and performance
• Plays a key role in planning, executing and running events. Organizes presence at local union offices and union events
• Coordinates with Fund clinical staff and contracted UM/CM partners to optimize health outcomes and participant experience while protecting the Fund’s resources (achieving the Triple Aim)
• Monitors team performance and goals, as well as audits team productivity and performance to ensure team is meeting metrics; ensures team is completing work effectively and in a timely manner; plans calendar and priorities for participant engagement work in collaboration with leadership
• Participates in planning for and execution of national and regional trainings
• Maintains open communication with department leadership, informing them of employee concerns, status of work, goals, resource needs, etc.
• Organizes presence at local union offices and local union events
• Oversees and assesses Health Promoter skills, productivity, and performance to identify areas of strength, areas for improvement, and professional development plan and monitoring program
• Works in conjunction with leadership and HRBP as applicable to resolve any employee performance, employee relations, attendance, and productivity issues (e.g., progressive discipline, corrective action, PIP, etc.)
• Plans, analyzes, and evaluates programs and services, analyzes problems, operational needs, and fiscal constraints to recommend and implement solutions
• Analyzes problems, identifies, and develops alternative solutions, predicts consequences of proposed actions, and implements recommendation/solutions
• Recommends hires and promotions, directs, and evaluates employment decisions for all assigned positions, assists with and provides input on performance appraisals with team
• Demonstrates the Fund’s Diversity and Inclusion (D&I) principles in their conduct with employees; partners with Participant Engagement leadership and staff to create a safe and inclusive culture with equitable opportunities for success and career growth.

As a Health Promoter:

• Educates participants on the Fund’s benefits, eligibility rules, programs (such as self-management programs and care coordination) and tools without assistance, empowering participants to become better users of healthcare
• Empower participants to become better users of healthcare, including regularly seeing a PCP and following screening guidelines
• Assists the New Membership Department with new and open enrollments; takes a leadership role at larger events
• Develops and maintains a full panel of union member leaders (shop stewards) as Healthcare Ambassadors to be able to:
  • answer co-workers’ questions about the Fund’s benefits, eligibility rules, programs or direct them to the appropriate resource to obtain answers, and teach them how to use tools, as well as assists with online enrollment
  • teach co-workers how to use tools like provider finders, the UHH mobile app and website portal
  • assist co-workers with online enrollment
  • identify co-workers for self-management and care coordination programs and connect them to Fund staff
  • provide feedback on participants’ experience
• Works closely with Ambassadors on leaves of absence including:
  • providing training on benefits, enrollment, Fund tools and HIPAA compliance
  • acting as a subject matter expert for Ambassador questions
  • overseeing Ambassador productivity
• Plays a lead role in arranging and facilitating group programs, Ambassador meetings, biometric screenings and other outreach events
• Meets with participants and Ambassadors at their worksites, homes, union offices, and Fund offices where applicable
• Reviews data to determine priority targets for program outreach , and consistently documents outreach and engagement outcomes
• Maintains a good working relationship and effective communication both within the department and with other departments

ESSENTIAL QUALIFICATIONS

• 5 ~ 7 years of direct experience minimum (as a Fund Health Promoter or as a Healthcare Patient Advocate/Care Coordinator in similar organization) OR
• 5 ~ 7 years of direct experience minimum (in healthcare, service sector labor unions, healthcare community organizing, healthcare customer service and/or health outreach and education)
• 1 ~ 2 years of supervisor experience required
• Working knowledge and experience as lead-level healthcare patient advocate/care coordinator or service sector labor union/ healthcare community organizer
• Bachelor's degree or equivalent work experience required
• Valid driver’s license, car, auto insurance, and ability to use public transportation
• 50% ~ 75% travel from Baltimore to Virginia, with the greatest concentration in the DC area
• Active listening skills
• Preferred fluency (speak and write) in Amharic, Spanish, or other language common to our participants in the region

Salary range for this position: Salary $93,500 – $116,800. Actual base salary may vary based upon, but not limited to: relevant experience, qualifications, expertise, certifications, licenses, education or equivalent work experience, time in role, peer and market data, prior performance, business sector, and geographic location.

Work Schedule (may vary to meet business needs): Monday~Friday, 7.5 hours per day (37.5 hours per week) as a field-heavy / Hybrid work arrangement (4 days field / 1 office).

We reward great work with great benefits, including but not limited to: Medical, Dental, Vision, Paid Time-Off (PTO), Paid Holidays, 401(k), Pension, Short- & Long-term Disability, Life, AD&D, Flexible Spending Accounts (healthcare & dependent care), Commuter Transit, Tuition Assistance, and Employee Assistance Program (EAP).

#LI-Hybrid

Apply Here: https://www.click2apply.net/ZlN71aC7Pp268F17pt6XBW

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