United Food and Commercial Workers

Application Support Specialist
Information Technology

Based in Harmarville, PA
ufcw.org

 

Organization:
United Food and Commercial Workers International Union (UFCW) is North America’s neighborhood union; standing together to improve the lives and livelihoods of workers, families and communities. Our members work primarily in the retail food, meatpacking, poultry, food processing and manufacturing and retail store industries.

Location:
Harmarville, PA

Position Description: 
Supports software applications used by International staff and Local Union staff. Software applications support to Local Union staff comprises the majority of the job. This position is located in Harmarville, Pennsylvania. 

ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Other duties may be assigned. This list is not exhaustive and may be supplemented.

• Supports the end user community related to software programs and applications. Applications are both homegrown and acquired.
• Provides first line of help desk support. Support calls generally come in on an 800 number at the International and the Harmarville Office. Logging all end-user support interaction is required.
• Provides end user software training and works with end users to analyze problems, improve operations. 
• Assists in the testing of new software releases.
• Installs software packages and updates at Local Unions and other chartered bodies.
• Interfaces with developers and other IT staff when software bugs are found, or new enhancements identified.
• Creates end user reports using various report writers and SQL reporting services.
• Follows departmental standards and assist in preparing and updating documentation. 
• Participates in continuous learning is a must.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Education and/or Experience
A minimum of three years in a help desk/computer trouble shooting environment or a related Bachelor's degree. A background in teaching/training preferred.

Computer/Software Skills
Proficient with the latest Windows software. Report writer software experience is a plus, but not required. Intermediate knowledge of Microsoft Office Suite including Excel, Access and Word.

Communication Skills

• Strong written and oral communication skills are required. Ability to comprehend vendor technical manuals.
• Ability to present information and respond to questions from groups or individuals.

Other Knowledge/Skills/Abilities Required

• Excellent interpersonal skills particularly while providing help desk support.
• Ability to work under time pressure and to juggle multiple priorities.
• Ability to read, record, analyze and interpret statistical information. 
• Ability to define problems, collect data, establish facts, and draw valid conclusions. 
• Ability to work with limited or no supervision.

Job Demands
Work may be fast paced and intense with multiple priorities. Travel is required. 

Working Conditions
The work is performed in a normal office environment. The noise level in the work environment is usually moderate.

Physical Demands
The position involves, but is not limited to, written and oral communications skills, use of computer keyboard, close vision, sitting for long periods, stooping, bending and reaching. 

COMPENSATION
Salary Range: $59,585 - $74,632.

The UFCW provides a very generous benefits package, including:

• Comprehensive health insurance coverage.
• Life insurance provided with ability to purchase supplemental life insurance at favorable rates.
• Retirement Savings Account.
• 401(k) plan with employer matching.
• Pension plan.
• Dependent care reimbursement account program.
• Health care reimbursement account program.
• Transportation program benefits.
• Three weeks of paid vacation, 12 days of paid short-term sick leave, Extended Sick Leave program, paid parental leave.
• Prepaid Legal Plan (for DC/MD/VA only).

Duration: 
This is a full-time position; posting closes when position is filled. 

Vaccination Requirement: The UFCW requires all employees to be fully vaccinated against COVID-19 as a condition of employment, consistent with applicable law. Any request or questions may be submitted to hrcovid@ufcw.org.

To Apply:
Submit cover letter, résumé to: humanresources@ufcw.org

We believe our success rests on recruiting and retaining a diverse staff. UFCW is an equal opportunity employer.
Woman and people of color are encouraged to apply. Reasonable accommodations will be provided pursuant to the state and federal laws.