SEIU Local 1021

Member Resource Center Director

Based in Oakland, CA

 

SEIU Local 1021 was founded in 2007 when ten local unions came together in Northern California to form one larger, more powerful union. Together our members are building a true 21st century union fighting to empower our members and improve our society. We are 60,000 strong - organizing and representing public service workers in cities, counties, courts, schools, private non-profits, special districts, public health care, nursing, and higher education. We are looking for energetic, hard-working staff who are committed to real change, who believe in the value of work and the value of public services, and who want to be part of the team that wins for workers, their families, and their communities.

LOCATION: Oakland

Summary: Working under the direction of the Head of Operations/Labor Relations, the Member Resource Center (MRC) Director is a senior-level management position and is the primary staff leader responsible for innovating, developing, and administering the Union's MRC to reach thousands of union members, resource members and leaders with the tools, resources, education, and information to deliver on the Union's vision to improve the lives of working people. The MRC Director is responsible for planning and directing the activities of the MRC, such as Member Development and Member Career Development, and other delegated operational assignment areas. The MRC Director will supervise a team of skilled staff who are trained to provide high-quality advice, service, and a consistently positive union experience for members contacting the MRC.

Primary Responsibilities and Skills:
The MRC Program Administrator's primary responsibility is to contribute to building a stronger union by managing the day-to-day operations of the Member Resource Center. The MRC Director’s duties listed below are representative of the position:

• Ensure the efficient and effective operation of the Member Resource Center and coordinate the activities of the MRC with the overall programs of the Union
• Interpreting contract language, investigating and processing workplace issues, and bargaining legal contracts. Advises members on their rights and conditions over the phone, in person, or in writing.
• Leads, motivates, develops, and evaluates MRC staff
• Plans, organizes, prioritizes, and gives overall policy guidance and review to the continuing work and special projects of the MRC
• Oversees the creation, testing, improvement, and bringing to scale the Union's MRC Digital Learning and Business Intelligence platforms. Uses metrics, internal feedback, and best practices to monitor the operation and effectiveness of the programs and all MRC technology platforms
• Oversees, improves, coordinates, and ensures the implementation of the Local’s Member Development Program (including the Member Internship Program) and Member Career Development Program in coordination and in collaboration with the Executive Director or their designee.
• Leads, coordinates, and obtains feedback across diverse stakeholders in the Union to deliver a high-impact MRC program
• Identifies opportunities to modernize the MRC to enhance the member's experience and increase member adoption. Ensures high-quality member service, consistency and set a standard of excellence and rigor
• Develops and oversees the MRC budget.
• Builds, modernizes and sustains a high-impact, adaptable, and scalable MRC based on highly efficient and cost-effective systems
• Provides reports and analysis on the work of the MRC to union stakeholders
• Integrates and brings to scale tested and new communication tools to elevate the MRC's outreach efforts
• Maintains the highest level of integrity, judgment, confidentiality, and discretion in leading and in managing information and resources
• Analyzes complex technical and operational service issues, evaluating alternative solutions, and adopting effective courses of action
• Successful planning, adapting, coordinating, and delivering high-impact results for a variety of large and complex MRC projects, services, and programs
• Establishes and maintains effective working relationships with members and union leaders
• Sound organizational skills to manage and prioritize work subject to deadlines in a dynamic and changing environment
• Formulates and implements goals, objectives, plans, work standards, policies, procedures, and systems
• Represents the Union in meetings by preparing clear, concise, and competent reports, correspondence, and other written material
• Demonstrate understanding of the organizing model and how it can be used to empower members and ensure superior outcomes in the workplace
• Performs Other duties as assigned

Core Competencies: The following competencies have been identified as critical for success in the role and will be referred to during the selection process:

• Commitment to helping our members' current and future needs. Always providing prompt and courteous service
• Willingly shares expertise and important or relevant information with team members
• Clearly conveys information and ideas to individuals and groups through a variety of communication methods
• Continually seeks to improve work processes. Demonstrates the ability to use systems and technology to improve ways of working
• Strives for excellence and efficiency
• Ability to adjust priorities.
• Approaches change positively and adjust behaviors accordingly

Minimum Qualifications:

• Bachelor's degree or equivalent combination of education and experience
• 5+ years experience successfully leading and implementing complex programs, projects, and/or campaigns
• 3+ years of supervising staff
• Proficiency with learning new technology and the ability to train others to use new technology platforms
• Demonstrated ability to effectively build teamwork
• Sound interpersonal and communication skills
• Commitment to racial, gender, economic justice and their intersections, both inside and outside organizations

Preferred Experience:

• 1+ years working for a labor union
• 2+ years senior management experience
• Proven ability to design, pilot, and implement innovative projects, campaigns, and programs

Special Requirements:

• Willingness to work irregular and long hours, including weekends and holidays, to attend required evening and weekend events/meetings
• Extensive travel may be required, primarily within Northern California

Driving Requirements:

• Must possess a valid California driver's license; pass a DMV check, and have a good driving record
• Have auto insurance that covers business driving (minimum of $100,000 per person/$300,000 per incident bodily injury liability/$50,000 property coverage); and must possess an automobile for business use.

Salary and Benefits: The current salary range is $134,503.12 – $154,678.60 and is based on qualifications and experience. SEIU Local 1021 offers a competitive and comprehensive benefits package. Including fully employer-paid family health coverage (including domestic partners), life insurance, a defined-benefit pension plan, 401(k) plan, and generous paid leave time.

To Apply: 
Visit our online Career Center found to apply (Member Resource Center Director - SEIU 1021). You must include a detailed résumé, cover letter indicating the position you are applying for, and the names, addresses, and phone numbers of three (3) references. This position is open until filled; however, the posting/acceptance of applications may close at any time. No phone calls, please.

AFFIRMATIVE ACTION EMPLOYER
Local 1021 is an affirmative action employer and encourage applications from all qualified candidates regardless of race, ethnicity, age, sex, sexual orientation, marital status, religion, or disability. Local 1021 works to ensure fair treatment of applicants and employees and actively enforces policies against discrimination and sexual harassment